privacy policy

Dongguan HLH Industry Co., Ltd. Privacy Policy

Last updated date: January 1, 202

Thank you for visiting the website www.hlhindustry.com operated by HLH Industry Company and its affiliated companies (“the Website”). Please take a moment to read this Privacy Policy (“the Privacy Policy”). This Privacy Policy sets out our policies and practices regarding the collection and use of your personal information, and clarifies your privacy rights. This Privacy Policy describes our policies regarding the collection, use and disclosure of information related to your use of our website and services, including through our website, communication methods (such as email, phone and text messages) and mobile applications (collectively referred to as “Services”). “We”, “our” and “HLH” all refer to HLH Industry Company, a joint-stock company headquartered in Datang Town, Dalingshan City, Dongguan City, Guangdong Province, China.
When you use this service, it indicates that you agree to our collection, use and disclosure of your information as described in this privacy policy. For your convenience, we may translate this privacy policy into other languages. However, the English version always applies to your relationship with HLH, and any inconsistencies between different versions shall be governed by the English version.

The information we have collected

Personal Information

We will collect personal information that can directly or indirectly identify your identity, such as your name, address, email address, phone number, company name and/or position. When anonymous information is directly or indirectly associated with personal information, the resulting information will also be regarded as personal information.

Information collected by the website

We will collect information provided by you through the website. When you register for our services and create an account, become a manufacturing partner, share information or content on the website, or submit any form of communication or information (such as information collected through customer surveys), we will collect such information.

Documents uploaded to the website

We will represent you in retaining the information you store using your account, such as specifications, CAD drawings and engineering tolerances. In some cases, we may require you to provide copies of government-issued identification documents and other relevant files for the purpose of fraud prevention, identity verification and/or compliance with regulatory requirements.

Payment Information

When you make a payment or receive funds through this website, you may be required to provide financial account information, such as your credit card or bank account number.

Customer Support Information

We may collect your personal information through your communication with our customer support team.

Automatic data collection

Our website will automatically collect certain information and store it in log files. This information may include Internet Protocol (IP) addresses, the geographical or approximate location where your computer or device accesses the internet, browser type, operating system, and other information related to your use of our website, such as your browsing history of pages.

Cookies and Related Technologies

When you use this website, we and our third-party partners (such as analytics service providers) will use “cookies”, “web beacons”, tags, scripts, local shared objects, and other similar technologies to collect information about the way you use the website. These technologies help us better understand user behavior, which parts of our website you have visited, and promote and measure the effectiveness of advertisements and online searches. The information collected through cookies and other technologies is regarded as non-personal information. The Cookie Policy explains how we use cookies.

Internet, network and telecommunications.

If you use our internet connection, network, telecommunications system or information processing system, HLH Industry may, at any time and in accordance with applicable laws, monitor your activities on these systems as well as any files or messages for the purposes of investigation or to ensure compliance with company policies.

How HLH Industry uses your information

Without your prior consent, HLH Industry will not use your personal information for any other purposes other than the original collection purpose. We use your personal information to communicate with you for the following reasons:
To provide support for our products and services
To fulfill our obligations to you
To respond to any questions or requests from you
To process and complete product and service orders
To send you marketing information that we think you might be interested in
To show you products and services tailored to your preferences
To provide information to third parties as part of any reorganization process

How do we share information with third parties?

Generally speaking: : We will not rent, sell or share your personal information with others or non-affiliated companies for their direct marketing purposes. We use third-party service providers to perform certain functions or services on our behalf. When transmitting your information, we will require all service providers to maintain the privacy, confidentiality and security of your personal information and data. We will take reasonable measures to ensure that these service providers, like us, attach great importance to protecting your privacy. Support Services. We engage third-party entities to perform certain services on our behalf, such as software maintenance services, hosting services, email services, database management, website analytics, and other services.

Service Providers. We rely on third-party service providers to provide support or services to you and handle matters related to your use of this website and services. We may share your personal information with the third-party service providers we have hired to enable them to provide or improve our products, services, and advertisements; conduct quality assurance tests; assist in account creation; provide technical support; or provide other services. We may also share your information with third parties for communication and hosting, security and fraud prevention, technical support, tracking and reporting on service usage, quality assurance testing, payment processing, marketing, and other purposes, and with our manufacturing partners to enable them to manufacture parts, components, and other items. The third-party service providers of HLH Industry may also share the information they obtain from you or about you, related to providing services or fulfilling your requests, with us.

Law enforcement and internal operations. In cases where it is required by law, or when we believe it is necessary in good faith, we may disclose personal information, such as: (i) responding to claims made against HLH Industry or complying with legal procedures (such as investigation requests, subpoenas, or search warrants); (ii) implementing or managing our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and testing; or (iv) to protect the rights, property or safety of HLH, its users, or the public. Unless otherwise stipulated by law, we will make every reasonable commercial effort to notify users of data requests from law enforcement agencies or courts. However, nothing in this privacy policy is intended to limit any legal defenses or objections you may have regarding any forced disclosure of your information by a third party.

Marketing. We may use your personal information to send you emails that we believe may be useful or relevant to you. For example, if you sign up to receive our emails, we may send you emails.

Mergers, sales or other asset transfers. We may share some or all of your personal information in any merger, financing, acquisition or dissolution, involving the sale, transfer, divestiture or disclosure of all or part of our business or assets, or during the relevant negotiations. In the event of bankruptcy, liquidation or takeover, personal information may also be transferred as a business asset. If another company acquires our company, business or assets, that company will own the personal information we have collected and will assume the rights and obligations related to personal information as stated in this privacy policy.

Control your personal data

The right to review and correct your personal information. You can log in to your account through our website at any time, access your account to correct, update or delete inaccurate information. If you need more assistance to change or delete the inaccuracies in your personal information, or if you want to know what information we have collected about you, please contact us. We reserve the right to charge for the requested data copies.

The right to withdraw or revoke consent. You have the right to withdraw your consent if it is required for sharing or using the data. However, you cannot opt out through this website. You must contact us.

Deletion request. If you have received the email we sent but no longer wish to receive it, please follow the unsubscribe or delete instructions provided in the email. To delete your account, you must contact us. Since we need your personal information to provide you with products and services, deleting your personal information will terminate your access to our products and services. We may need to retain personal information as required by law to exercise or defend legal rights, or fulfill contractual obligations with customers, or related information to our provision of products and services. To retain certain data, we may perform de-identification and anonymization processing on it.

Data portability. If you wish for us to transfer your personal information to another company that provides similar services, and if the law requires us to do so, we will cooperate with them after receiving your request and verifying the request with both the requesting party and the company receiving the personal information.
Remedial rights. If you are located in the European Economic Area and you believe that we have violated any data protection laws, you can directly file a complaint with your local data protection authority (also known as a “DPA”).

data integrity

Unless you have given prior consent, HLH Industry will only use your personal information for the purposes stated at the time of collection. We will take reasonable measures to ensure that the personal information is relevant to its intended use, and to guarantee its accuracy, completeness and timeliness.

Your rights

You have the right to request access, correction, deletion, limitation and/or data portability. You have the right to object to the use of your personal information. However, if we have compelling legitimate reasons that override your interests, or if processing your personal information is necessary to establish, exercise or defend legal claims, we may refuse your request.

For security reasons, we reserve the right to verify your identity before allowing you to access your personal information. We will respond to your request free of charge, but if your request is excessive or clearly unreasonable, we reserve the right to charge a reasonable fee.

You can send your request for exercising your rights to info@hlhindustry.com. Please describe your request as clearly and accurately as possible in the email. Please also specify which right you wish to exercise and the reason for it. We will reply within one month after receiving your request, unless we need more time. If more time is required, we will inform you within one month after receiving your request. At most, we will need an additional two months. During this period, we will notify you whether your request can be fulfilled. If we are unable to fulfill your request, we will inform you of the reason.

If you have any complaints regarding our privacy protection measures, please contact us first via info@hlhindustry.com. We can work together to identify and resolve the root cause of your complaint. You also have the right to file a complaint about our privacy protection measures with the relevant regulatory authority at any time.

Change of Privacy Policy

We may change this privacy policy at any time. If we make any significant changes, we may notify you by sending you an email to the latest email address provided (if any) and/or posting the change notice prominently on our website. You are responsible for providing us with your latest email address. If the latest email address you provide is invalid or for any reason you cannot receive the above notifications, sending an email containing the notification still constitutes a valid notification of the changes as stated in the notice. These changes will immediately take effect for new users of our website. Continuing to use our website after receiving such a change notice indicates that you have confirmed such changes and agree to be bound by the terms and conditions of these changes. If you are not a new user and/or within thirty (30) calendar days after we send you an email notification (if applicable), or within thirty (30) calendar days after we post the change on our website (if applicable), you have not used our website, the expiration of the thirty (30) day period indicates that you have confirmed such changes and agree to be bound by the terms and conditions of these changes.

Please make sure to carefully read the revised privacy policy. If you do not agree to the revised privacy policy, we will be unable to continue providing you with the website and related services. In this case, you must stop accessing the website and deactivate your HLH Industry account.

Children’s Privacy

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our website and services are not targeted at children under the age of 16. We will not intentionally collect personal information from children under 16. If we receive personal information and find that it was provided by a child under 16, we will immediately destroy it. Schools and parents should supervise their children’s online activities and consider using other methods to provide a safe online environment for children.

If you have any questions, concerns or complaints, please contact us:

Address: Room 103, Building 3, No. 3 Hongfa Street, Datang Town, Dalingshan City, Dongguan City, Guangdong Province, China
Email:info@hlhindustry.com